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unable to connect to internet via LTE (but can text / make calls) on Apple phones (Android working fine)
mw1342
Member

We have four phones on our plan:  3 iPhones (5c, 6 and 6s+) and 1 Samsung (Galaxy S5).

In the past day or so, all of the iPhones lost the ability to connect to the Internet when on LTE (they can still connect via Wi-Fi).  We have plenty of data left to use this month (over 7GB).  The Samsung can connect just fine.

All of the iPhones can make phone calls and send texts; they just can't connect to the Internet.

Any suggestions?

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Re: unable to connect to internet via LTE (but can text / make calls) on Apple phones (Android working fine)
vzw_customer_support
Customer Support

mw1342,


That is so strange. Both operating systems run on the same network. Let's get these Apple devices working. Do you see LTE on the top of each one? On each device, please go to Settings>General>Reset. Choose only the options to Reset Network Settings. Each device will restart. Do not reconnect to WIFI and test it further. Please keep us updated.


JenelleR_VZW
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