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visual voicemail won't work

a few months ago I switched from an android to an iPhone 5. I don't get visual voicemail notifications on my phone. I have to actually call to check the voicemail.

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Re: visual voicemail won't work
Customer Support

I want you to be able to use your Visual Voice Mail karamathes. I am glad you are able to check your messages but we need to get the visual voice mail working.  What happens when you go to the voice mail option and select it? How long has this been going on for? Have you turned off and on your phone?

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