why can't I hear callers?

[redvac]

I cannot hear callers on my I phone 5s.

[Weth]

Can you hear them on speakerphone mode or through Bluetooth?  Any recent water, moisture or drop damage?

[redvac]

I can hear fine using Bluetooth or speaker phone but not with regular phone use.

Sent from my iPhone

[redvac]

No water or other damage.

Sent from my iPhone

[vzw_customer_support]

Hi Red Vac,

Your calls should be crystal clear! Sorry to hear that this is not happening. When did the issue start? Have you attempted to increase the volume while on the call? Have you checked the Headset Jack for any debris? If so, please clean then test the device.

Thanks,

PamelaF_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[redvac]

Thanks for your reply. I have tried all your suggestions but the problem still exists.

Sent from my iPhone

[redvac]

The issue started two days ago. I have done everything and still have the problem.

Sent from my iPhone

[vzw_customer_support]

Hi Redvac,

Thanks for the hardwork! We know its importnat to have your speaker working. Have completed a softreset on the device http://vz.to/1ky1Wfx ? Has there been any liquid or physical damage to the device http://vz.to/1i4YJnN ?

Thanks

PamelaF_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[redvac]

I have done many soft resets. No damage

or liquid spill. Help!!!!

Sent from my iPhone