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Correct Answer!
why don't i get the option to accept or decline calls
EuEu
Member
‎09-12-2017 05:51 PM

I called Verizon and they couldn't figure it out.  When I receive a phone call, 9 times out of 10, I don't get the option to accept or decline the call.  if I don't want the call, I have to answer and then hangup.  I've turned my phone off and on and try to do so at least once a week.  The last time, it said touch id is not available.

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Correct Answer!
Re: why don't i get the option to accept or decline calls
rcschnoor
Sr. Leader
Sr. Leader
‎09-13-2017 04:14 AM

You could also just not answer instead of answering and then hanging up.

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Correct Answer!
Re: why don't i get the option to accept or decline calls
vzw_customer_support
Customer Support
‎09-14-2017 06:05 PM

We know there are times that you may not be able to take a call, EuEu. When your iPhone is locked, and your screen is black, when a call comes in, your screen will only show the 'slide to answer' option. You would have to press the power key twice to send the call to voicemail. Is this what you are experiencing?

NicoleB_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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