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why is my phone using 1/2 gb every night
DPAK03
Newbie
‎09-24-2018 12:20 PM

why is my phone using 1/2 gb of usage every night at 200am and how do i stop it

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Re: why is my phone using 1/2 gb every night
Ann154
Community Leader
Community Leader
‎09-24-2018 06:16 PM

Turn off the cellular data connection at night. The sleep policy on the Apple iPhone allows the Wi-Fi to sleep during standby and allow the cellular data to become active again and let background data to occur.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: why is my phone using 1/2 gb every night
vzw_customer_support
Customer Service Rep
‎09-26-2018 12:24 PM

We do appreciate the information provided Ann154. DPAK03, I would be alarmed as well if my data was being used at night? DO you have Wi-Fi Assist Enabled? Go to Settings> Cellular> Wi-Fi Assist.

 

Alberto_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: why is my phone using 1/2 gb every night
DPAK03
Newbie
‎09-26-2018 01:19 PM

No it is not enabled

Sent from my iPhone

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Re: why is my phone using 1/2 gb every night
vzw_customer_support
Customer Service Rep
‎09-28-2018 01:29 PM

Thank you for checking that, DPAK03. Next, can you check your cellular data usage? This will give you a breakdown of which apps are using the most data and for how long. We recommend closing out of all apps full when you are done. 

 

JeffreyR_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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