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why won't wifi turn on
Teresa1980
Member

I put my phone on airplane mode to travel- when I went to turn it back on the wifi wouldn't even give me the option to turn it on.

All features are working, but the wifi is off and grayed out- not letting me switch it to on.

I tried restoring settings, turning off the phone, etc.

What else can I do?

(it is an iphone 4s)

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Re: why won't wifi turn on
vzw_customer_support
Customer Support
Hi Teresa1980!

I'm so sorry to learn that you're having issues with Wifi! Let's try some troubleshooting with your iPhone 4s. Please try these steps: http://apple.co/1IRUVPB

Are you located in the US or internationally? Please try these steps and let us know if you need additional assistance.

ChristinaB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: why won't wifi turn on
vzw_customer_support
Customer Support
Hi Teresa1980!

I'm so sorry to learn that you're having issues with Wifi! Let's try some troubleshooting with your iPhone 4s. Please try these steps: http://apple.co/1IRUVPB

Are you located in the US or internationally? Please try these steps and let us know if you need additional assistance.

ChristinaB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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