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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Why bother offering overnight shipping if items aren't going to be shipped?

It's very frustrating to pay extra for next day shipping, and the item not arrive.

The My Verizon app shows that the item has been "Ordered" and that it has been "Shipped", but the UPS tracking shows that the item hasn't even been shipped and that only the shipping label has been made.

Why offer next day shipping if Verizon can't guarantee it?  It seems like a way to get an extra  12.00 to 15.00 out of a customer, on top of a absurd "activation fee" price.

There's a lot of positives to Verizon's service: Plans are reasonable compared to the competition and the coverage is great, but the extra fees and charges for a service you can't even receive might as well be theft.