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1 phone on plan not excepting text messages from two particular contacts.
rudypam1
Newbie
‎04-05-2013 09:39 AM

We cant figure out why my mother in laws phone which is on my plan will not except messages from my wife or my daughter recently.

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Re: 1 phone on plan not excepting text messages from two particular contacts.
Not applicable
‎04-05-2013 05:03 PM

call verizon at 611 and ask for tech support. it maybe that the texting is being blocked either by accident or in the switch.

Tech support wil need you to have the phone that cannot receive available. I would call verizon from another phone either landline or cell to have them look into it.

Good Luck

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Re: 1 phone on plan not excepting text messages from two particular contacts.
vzw_customer_support
Customer Service Rep
‎04-07-2013 09:44 AM

Hi rudypam1,


Let's see what's causing the problem! Which device does your mother in law have? As
Elector suggested, have you confirmed if blocks were added accidentally? Can she send message to them? Can she receive all other messages? I look forward to hearing from you soon.


Thanks for your contribution to our community forums,

AyaniB_VZW

Follow us on Twitter @VZWSupport

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