We recently bought a watch for my 9-year-old, and at the store, they initially gave us the wrong one. Fortunately, we caught it right there, and they corrected it. However, now for the second time, this watch has appeared on my bill—along with a restocking fee for an error that was not ours and a service I never activated.
As a former operations manager for Verizon chat support, I’m stunned by how poorly this has been handled. I would have never let customer care issues escalate to this point. I’ll be reaching out to my contact for help because, frankly, your chat and phone support are unacceptable.
Hello tbowser, we're sorry to learn you're having issues with your account. We will be sending you a private message to further assist.
~Ivone
Hello. We wanted to check back with you to see if you still needed assistance. If so, please let us know. We would love to continue to help.
~Ivone
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