25% Access discount was delected without any notice and emails.
eunsungkan
Newbie

As  a customer for Verizon wireless service for 13 years,   I have received "25% account discount" from my monthly bills.

On November 2023,  Verizon suddenly removed this discount (~$17.50) from my bill which has increased my bills up to date.  When I chatted with the customer representative today, he mentioned Verizon does not support my plan/service so that Verizon deleted this discount. 

The change of discount was not informed to me via email,alert, or any texts from Verizon.  Even, I cannot understand why this discount was suddenly stopped.

 

 

 

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2 Replies
vzw_customer_support
Customer Service Rep

Hello eunsungkan, we're sorry to learn you're having issues with your account. We will be sending you a private message to further assist. 

~Ivone

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MAGS125
Newbie

I also had my 25% Access Discount ($22.50) end  in October 2023 without any communication. Is this not available any longer?Now another increase from $17.00 to $19.00 for each Verizon Protection plan.

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