$50fee???
Potato02
Newbie

I upgraded to an XR at a Verizon store and then went to Costco to shop for other things where I found a much better deal totally incidentally.  I returned the XR to Verizon within an hour, untouched and I got charged a $50 restocking fee.  I’m floored and upset.  I tried chatting w customer service and for nowhere.  Anyone ever get this charged reversed?  I’ve been a customer since 2010!

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rcschnoor
Legend

Yes, Verizon charges a restocking fee.

 

https://www.verizonwireless.com/support/return-exchange-procedures/

 

If you return the phone you get from Costco, you will ALSO be charged a restocking fee.

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