5GUW makes my iPhone 13Pro Max unusable without wi-fi
tinoly
Newbie

Just started today while on my way to an appt. in an unfamiliar area - Google maps just dies. No internet at all, not on 5GUW, 5G, or LTE, unless I'm on wi-fi.  Even at home, where I've always had great service whether on wi-fi or not, I get nothing.

Why am I paying for a cellular network that doesn't even work? This is unacceptable.

North Austin, TX

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mastahdeano
Newbie

I'm having sort of the same issue.

I have a Galaxy S22, and my wife has the iPhone 13 Pro. We just switched to this plan 2 weeks ago, and over the last 48 hours, we've both suddenly had applications say that they cannot load. For me it's Instagram and Reddit, for her it's her maps, despite resetting our phones. It happens even when we're using wifi, and right now she's in another state and it's happening to her.

 

Did you find a solution?

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vzw_customer_support
Customer Service Rep

 

Hello there. Thank you so much for reaching out to us here. We can do some troubleshooting with you on your phone.Please, do us the kindness of sending us a Private Note so we can start helping.

*Faith

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