5g Ultrawide Band not turned on my iphone 16?

JMasters13
Newbie

I realized the other day that my mom's phone (iphone plus) that she has 5UW on her phone instead of 5G. We are on the same plan and both pay for the ultrawide band. How come my phone doesnt hav the 5UW? I have a iphone 16 pro max? How do i turn it on?

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2 Replies
vzw_customer_support
Customer Service Rep

Hello JMasters13. we are here to help and want to ensure all of your features are available for use. We will send you a PM so we can get this reoslved for you.

-Toni

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SynthpopAddict
Champion - Level 2

Have you run a speed test on your phone while in a known 5G UW area to see if you're getting good data speeds?  Maybe it's just that your phone won't display the UW symbol for some reason, but it's running in the UW spectrum anyway.

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I'm not a Verizon employee, just another customer trying to help.
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