Account partially locked
Sanskrita
Newbie

I went to Verizon store to upgrade  my phone.  Due to a systems problem that day, the process could not be completed.

But now I cannot make or receive phone calls or access my account online.  I can receive text messages.

Surprisingly Verizon cannot retrieve my phone number or account info. It's  been very frustrating. 

What is my recourse?

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Re: Account partially locked
vzw_customer_support
Customer Service Rep

 

We would be happy to assist you with your concern. Please private message us for further assistance.    *Mabell

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