Any word or updates on the troubles being experienced by those trying activate Apple Watch Series 3 w/ LTE purchased through Apple directly? There seems to be some difficulty getting this done and Verizon issued a tech bulletin this morning alerting their support teams of the issues...
This appears to be a problem with the watch and you will simply have to wait for Apple to fix it.
Apple admits to Apple Watch LTE problems just before it ships - The Verge
Apple Watch Series 3 with LTE review: missed connections - The Verge
Apple Watch Series 3 LTE doesn’t work, and Apple just admitted it – BGR
Apple Watch Series 3 struggles to connect to LTE
Apple Admits Apple Watch Series 3 LTE Connectivity Problem | Time.com
Apple is working on a fix for Watch Series 3 LTE issues | TechCrunch
sacbut34,this is not the experience that we wanted you to have with your Apple Watch. As rcschnoor mentioned, there are current activation issues for the pre-order devices and the IT team is currently working on a resolution.
I will keep you updated when resolved.
Thanks for your patience.
yarelim_vzw
I'm kind of disappointed in Apple with this. Got mine today from Verizon as a preorder and LTE connectivity stinks. Works fine when I'm in my house walking around but as soon as I walk outside it disconnects and wont do anything. Hopefully they get a fix out asap
I too am having activation problems. After 4 phone calls, the run around, and several hours on the phone with Verizon, I was told that my grandfathered unlimited plan is no compatible with numbershare. This was not mentioned in any of the advertisements I saw for the watch — I'm sure its buried in some fine print somewhere, but what gives?
I was able to activate fine, but I have yet to see a connection on my watch to LTE. hopefully the fix comes before the end of the 3 free months.
I haven’t been able to activate. Says to try again later or call an 800 number. Any recent alerts from Verizon on the activation issue?
I’m having the same issue. I get a notification that I am unable to setup and try again later or to call Verizon’s 800 support number. I preordered my watch through Verizon.
Same issue here. Been trying to resolve for 3 days. Been to apple store and called Verizon 4 times. No resolution. Juan_vzw responded to my post saying he would PM me to help Resolve.....3 hours later and no response. I was assured by apple that the problem is with Verizon and i believe it due to their terrible customer service.
I pre-ordered mine through Verizon and it‘s out of commission as well.
Do Verizon employees ever answer threads here or is it purely community support?
This is a peer to peer public community forum and not a direct link to Customer Service. While there are VZW reps that roam this community and respond to threads, it is guaranteed that they will respond to every post nor are their responses immediate.
There was a rep that responded earlier in the thread, but it was a COMMUNITY MEMBER that provided the real reason for the activation issue. Until Apple corrects it, everyone is waiting.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
I went to the Verizon store and they activate mine. Good luck.
Sent from my iPhone
Having activation problems with watch connecting to Verizon. They need MEID number and cellular number for their database to activate watch. watch does not work that way, gets cellular number after activation. I have been working with Apple and Verizon for 2 days now. First at the Verizon store who sent me to the Apple store (CityMac) and then by phone. Still not resolved. I have been told that Apple only sells Wifi watches and to return it to Apple and buy from Verizon to get it to work. But ATT does not seem to be having these issues. I have also been told different monthly and activation prices.
We want you to enjoy your new watch and I will be more than glad to help, sacbut34. Apple Watch 3 activations should be processing normally at this time. Are you still experiencing difficulties activating your watch? If so, please complete the “Set up cellular service for this device” step. You may have to complete this step twice.
AdamB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Mine is still not working. I have the old nationwide plan. Please help.
I am still unable to activate my Apple Watch on my cellular plan. I get the following error messages when I attempt:
"Account Type Issue- Sorry, Number Share Extensions cannot be added on Government accounts."
I have a business plan for my business and I am not a "Government Account" by any stretch of the imagination
"Device not added- Sorry, we can't this device at this time."
Multiple attempts throughout the weekend and still as of Monday no success.
Let's do all we can do to get your Apple Watch activated, sacbut34. It has come to our attention that Apple sells a WiFi only version of the watch where we have been seeing activation issues. If you have the WiFi only version from the Apple store or www.apple.com, you can activate the watch via Bluetooth/WiFi only.
If that does not work, you can check into exchanging the watch for the cellular version.
TamaraH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I have the cellular version and can't activate it. Can I get some help?
geneous, I apologize for the delay and inconvenience, let's get to the bottom of this once and for all. What activation steps did you take? What error message do you receive? In an effort to get this resolved, I will be sending you a Private Message momentarily.
AyaniB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
@AyaniB_VZW, who are you addressing? Many of us are having the same issue. Are we all going to get helped?
Start a new topic or ask questions in the open forum.
