Apple Watch Series 7 Cellular watch getting stuck on the E911 screen
OMMF
Enthusiast - Level 2

Been trying to set up my new Apple Watch Series 7 Cellular watch and can't get pass the E911 screen. It's just a blank white screen. Happens both on the phone and on the website under Chrome. I was able to add device on the web using Firefox so it shows in my account, but I still can't get it to work on the phone. 

I go to Cellular, Set up Cellular, Set up Cellular

Enter my password then Continue

The plan is picked for me, then hit continue

I see E911 popup quickly then the screen goes white. Have a black band with the Verizon log and a link to cancel at the top. The rest of the screen is white. 

75 Replies
ssun24
Enthusiast - Level 2

Similar problem here, but maybe mine is worse: Got new apple watch 7 cellular version on 11/22/2021, it is going blank page after I hit setup cellular service in Apple Watch App on my iphone, I cannot even see E911 setup page. I also checked my apple watch's IMEI code on Verizon site, it shows no record or no compatible for cellular service. 

@vzw_customer_support any idea what is going on?

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vzw_customer_support
Customer Service Rep

I have a smartwatch and I can't live without it.  I would be just as concerned if I was having issues activating it.  I want to make sure we are on the same page.  Did you purchase the device through Verizon or was this purchased through Apple or another 3rd party?-Santo

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ssun24
Enthusiast - Level 2

I purchased it from Apple online.

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vzw_customer_support
Customer Service Rep

When you purchased it from Apple, was the watch labeled as being compatible with the Verizon network. The reason we ask is because if our site is not finding the device details or showing as not compatible, the watch will not activate on our network. ~Pam

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ssun24
Enthusiast - Level 2

I checked Apple Watch 7 is compatible with Verizon network with no issue.

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OMMF
Enthusiast - Level 2

Mine finally started working. Woke up this morning went to try again and as soon as I went to Cellular on the app and it showed Verizon as the service. 

This process started Wednesday so 5 days.

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dkohler
Newbie

Same issue here.

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koji1616
Newbie

Any fix? Been having this issue for days now. 

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vzw_customer_support
Customer Service Rep

Hi koji1616, 

 

We are here to help, and we want to make sure you can enjoy your Apple Watch! Can you tell us more about exactly what's happening with your device? Do you have the option on the screen to enter your emergency address, and continue? 

 

-Michelle

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Mikef75
Enthusiast - Level 1

If you go into regular phone settings and try to update your WiFi calling address, you’ll get an error that says spg.vzw.com the Operation timed out. Clearly a VZW outage with some service. This does not happen on all accounts, my wife’s phone gets this error and can’t activate a watch. My phone, on a business account does not get the error.

vzw_customer_support
Customer Service Rep

Mikef75, if your wife is still having an issue activating her new Apple Watch 7, please have her reach out to us directly to complete the activation on her account. I've completed several activations for customers who have reached out to us via Twitter DM or Facebook PM and it's much easier to have us add the Apple Watch 7 to the account via the digital SIM and enter in the E911 address via our systems than when the watch attempts self activation. 

 

-Ebony

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kdubinwa
Newbie

I'm on Day 3 with new S7 and no success. Over 6 hours working with Tech Support.  So frustrating.  I'll try twitter I guess.

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vzw_customer_support
Customer Service Rep

Kdubinwa We certainly want to help with your phone activation. Twitter is a great option, and we don't want to go back anf forth on two different platforms. Are you working with us on Twitter? -Dolores

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koji1616
Newbie

Twitter support was the fix! took about 15 minutes

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Akramer84
Newbie

so what is the FIX?????

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vzw_customer_support
Customer Service Rep

Akramer84, we are here for you to help in any way possible. Please send us a Private Note for better assistance. *Jose

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This proves to be the opposite of what happens when we reach out.  No one at Verizon seems to be interested or capable of getting this setup.

 

On another note, I can update my 911 address on my phone, but still get the blank page when adding cellular to the Watch.

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vzw_customer_support
Customer Service Rep

Sj9135938573,

We want you to know that we are interested. Our goal is to ensure that you have the best experience possible on that watch. When did this issue start? Did you recently update the software or download a new application to it? 

 

 

-Lasina

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ulfmagnetics
Enthusiast - Level 1

I sent a DM to @VZWSupport on Twitter and a support rep was able to get my Watch activated. It was pretty easy, so if you're having this problem I'd recommend trying that.

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N0reaster
Newbie

Just got mine activated, the fix os for the support rep to remove your old watch and add the new one with the IMEI number, took about 15 mins…all set here…you do have to call support though

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