Apple Watch Series 7 Cellular watch getting stuck on the E911 screen
OMMF
Enthusiast - Level 2

Been trying to set up my new Apple Watch Series 7 Cellular watch and can't get pass the E911 screen. It's just a blank white screen. Happens both on the phone and on the website under Chrome. I was able to add device on the web using Firefox so it shows in my account, but I still can't get it to work on the phone. 

I go to Cellular, Set up Cellular, Set up Cellular

Enter my password then Continue

The plan is picked for me, then hit continue

I see E911 popup quickly then the screen goes white. Have a black band with the Verizon log and a link to cancel at the top. The rest of the screen is white. 

75 Replies
tro1017
Newbie

I'm having the same problem.  The only option for me is enter the address/edit address.  Number share not working - when host phone is off, or when device - apple watch series 7, gps+cellular, is away from host phone..e.g. phone in house, other device is miles away from it.  Number share was set up by calling Verizon - giving them IMEI of both iphone and watch. Help!

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vzw_customer_support
Customer Service Rep

Hello! We are here to help with Apple Watch issues. Please tell us, did you upgrade an existing line or is it a new line of service?

~Maria

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N0reaster
Newbie

It is unacceptable you have a solution for this and will not share, I bought my Series 7 today and have the same issue with 911 screen briefly popping up, then disappearing allowing no further way to complete activation…I hate Verizon

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Sj9135938573
Newbie

I am chatting with Apple trying to push the issue.  All Verizon has done is try to place blame.  We shall see. 

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vzw_customer_support
Customer Service Rep

Hello, Sj9135938573. This is a great question. We receive each post individually as they come in and not grouped by issue. We will send you a Private Note to assist you further with the Apple Watch 7 activation issue.  *Cassie

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N0reaster
Newbie

It is clearly a Verizon issue to me…

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vzw_customer_support
Customer Service Rep

We're not showing an alert for this anymore. We would like to activate your watch. Let's get to the bottom of this. Please send us a Private Note for assistance.*Melissa

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Sj9135938573
Newbie

Agreed, but I am guessing Apple has more pull than us.  😉

If we all get on Apple’s radar, they will tell Verizon what is up.  After Verizon has been dismissive tonight, that has been my path.

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Sj9135938573
Newbie

Although to be fair…Apple has been equally as useless.

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vzw_customer_support
Customer Service Rep

Hello, Sj9135938573. We have sent you a Private Note to help you with activating your Apple Watch series 7, Please check for a Private Note from us, to get started. *Cassie

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N0reaster
Newbie

Please share this solution in chat, i’m having the same issue

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Why wouldn’t you send it to all of us having issues?

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AppleWatch7
Newbie

Hi, I am having the same exact issue. Can you please help me?

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vzw_customer_support
Customer Service Rep

AppleWatch7, thank you for authenticating your account. Can you please provide us with your full name? On your, iPhone is the Find My iPhone setting turned on? If it is, please turn it off and try the watch activation again activation. Please let us know if the watch gets stuck again.   -Jacob

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vzw_customer_support
Customer Service Rep

Hello, AppleWatch7. We would be happy to help you with your Apple Watch 7 activation as well. We are going to send you a Private Note to assist you further with this issue.  *Cassie

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Toddkammeyer
Newbie

I’m having the same issue. Hopefully they are listening and resolve it quickly. 

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vzw_customer_support
Customer Service Rep

Toddkammeyer, we can help update the E911 address for your Apple Watch. We've sent you a private message to further assist. Thank you.

 

- Alan

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Gkech
Enthusiast - Level 1

Having the exact same issue and went in a few loops with multiple tech support members.  I have an incident open, but this feels like a larger activation issue that is brewing… 

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Sj9135938573
Newbie

Same issue here as well.  Verizon tried to blame it on Apple.  Verizon also said no active issues have been reported to us.  Typical issue of no one having accountability at Verizon.

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jskaisle
Newbie

Yeah, I also have exactly same issue and I follow this chat if any answer post.

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ADH1
Enthusiast - Level 1

Having the same issue. The E911 screen stays there. I've tried through the verizon app and also myverizon.com. Nothing works. I tried resetting the watch, deleting the verizon app and reinstalling. Nothing. It's been 4 hrs where I was chatting with tech support, 1 through the app and one through the website and nothing. One of them added the shared line/number and I have the receipt, but the line or device is not showing up on my account and I still can't connect to cellular on the watch. I go to settings and it says no sim is found. I didn't realize it takes hours or possibly days to activate an apple watch. My iPhone took minutes, I thought this would have been the same (at least the verizon website makes it sound like you can activate it at home). I read the series 3 had similar issues, so I don't know if they were never fixed. There goes using it for a run in the morning 😞