Re: Apple Watch Series 7 Cellular watch getting stuck on the E911 screen
Toddkammeyer
Newbie

I’m having the same issue. Hopefully they are listening and resolve it quickly. 

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Re: Apple Watch Series 7 Cellular watch getting stuck on the E911 screen
MarshallDalmatian
Enthusiast - Level 1

I visited a Verizon store earlier today and had a similar experience activating my Apple Watch Series 7. The rep tried multiple ways to transfer my cellular package from my old watch to my new. This included using their tablet to transfer the IMEI, try creating a new cellular plan for the new watch and other attempts. She said that she was hitting the E911 screen as well and was unable to proceed. She had called someone higher up in a call center and had a conversation with them. The individual looked into it with his manager. The rep on the phone confirmed that Verizon is having an issue with their activation server for watches. The rep on the phone could not give an estimate but it seems they are aware of the issue to some extent. I just tried about 10 minutes ago with the E911 screen briefly appearing and then going blank unable to enter any data for it. I hope this helps, just my experience! 

Re: Apple Watch Series 7 Cellular watch getting stuck on the E911 screen
vzw_customer_support
Customer Service Rep

Hello, MarshallDalmatian. We are sorry to hear that there is an issue activating your Apple Watch series 7. We do see an alert about this issue,but it also has solution we can try for you. We are going to send you a Private Note to assist your further. *Cassie

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Re: Apple Watch Series 7 Cellular watch getting stuck on the E911 screen
AppleWatch7
Newbie

Hi, I am having the same exact issue. Can you please help me?

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Re: Apple Watch Series 7 Cellular watch getting stuck on the E911 screen
Sj9135938573
Newbie

Why wouldn’t you send it to all of us having issues?

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Re: Apple Watch Series 7 Cellular watch getting stuck on the E911 screen
N0reaster
Newbie

Please share this solution in chat, i’m having the same issue

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Re: Apple Watch Series 7 Cellular watch getting stuck on the E911 screen
N0reaster
Newbie

It is unacceptable you have a solution for this and will not share, I bought my Series 7 today and have the same issue with 911 screen briefly popping up, then disappearing allowing no further way to complete activation…I hate Verizon

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Re: Apple Watch Series 7 Cellular watch getting stuck on the E911 screen
Sj9135938573
Newbie

I am chatting with Apple trying to push the issue.  All Verizon has done is try to place blame.  We shall see. 

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Re: Apple Watch Series 7 Cellular watch getting stuck on the E911 screen
N0reaster
Newbie

It is clearly a Verizon issue to me…

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Re: Apple Watch Series 7 Cellular watch getting stuck on the E911 screen
Sj9135938573
Newbie

Agreed, but I am guessing Apple has more pull than us.  😉

If we all get on Apple’s radar, they will tell Verizon what is up.  After Verizon has been dismissive tonight, that has been my path.

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