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Apple iphone 14 doesnt show 5G until I turn wifi off?

joeldr2x
Enthusiast - Level 1
‎09-03-2023 04:41 PM

If a turn wifi back on then it shows nothing, what's the problem?

                                                                                                               Joel

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vzw_customer_support
Customer Service Rep
‎09-05-2023 04:46 PM

Great question! When you connect your phone to Wi-Fi, you're forcing your device to connect to your Wi-Fi router, so it will not be using a cellular connection. When you turn Wi-Fi off, then the phone connects back to the network and to the 5G network. We hope this clarifies your concern. 

~Ivone

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vzw_customer_support
Customer Service Rep
‎09-05-2023 04:46 PM

Great question! When you connect your phone to Wi-Fi, you're forcing your device to connect to your Wi-Fi router, so it will not be using a cellular connection. When you turn Wi-Fi off, then the phone connects back to the network and to the 5G network. We hope this clarifies your concern. 

~Ivone

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