Asurion - Total Mobile Protection
Enthusiast - Level 1

Disgusted by my experience with both Verizon and Asurion. I went on Asurion's website to file a claim like you normally would. The only issue was I couldn't register my device because I did not have enough slots. I did not know that until I called Asurion and asked them what had happened. They told me to give Verizon a call and ask them to open a spot up for me to enroll my device and to call back so they could finish my claim. I did just that and when I called Verizon they had no Idea what Asurion was talking about, so I had to do the research on my own to try and find a solution. 

I looked on my plan for total mobile protection and it looked like there was a more expensive option for 5$ more that says in the fine print "protect any 3-10 lines" and the one I had before said, "protect any 3 lines".  So I went ahead and upgraded it like the Asurion person had asked me to do. When I gave them a call back they said "Unfortunately you cannot make a claim on your device". 

They claimed I couldn't file a claim because I had broken the phone beforehand. Now I am without a phone and not able to file a claim. I have to wait until I pay off my phone until I get the next. It's my fault for not reading the print but seriously?????? 

Labels (1)
2 Replies
Specialist - Level 3

The terms are any first 3 devices claims are made on go against the limit. Even if you do a warranty claim, TMP will have that number take up a slot even though Verizon handles it. Additional slots cost $9 per line.

You were denied because you were effectively trying to commit insurance fraud even if that wasn't the intent. Multi line insurance is a scam anyway. If you must carry insurance, go the individual line route since you get 3 claims per calendar year on that line.

Actually, if you're an Apple user, you shouldn't even bother with Asurion and use Apple Care.

Customer Service Rep

Edward012, we know how important it is to have a fully working phone, and we want to clear up any concerns you may have regarding your insurance coverage. We'll be sending you a Private Note to better assist you.