Asurion

[Carloscareegreen]

I discussed how I was disappointed and dissatisfied with the options to resolve my cracked screen. Asurion is a vendor for Verizon and are paid to manage the insurance policies on behalf of Verizon. I was guaranteed per the website I'd have unlimited cracked screen repairs. I have never filed a claim with Asurion ever. I have a cracked screen there are several Ubreakifix repair stores that are owned by Asurion close by in the Seattle area they all have the capability to repair simple screen repairs the same day. It just so happens the only repair shop that can repair my Galaxy S22 cracked screen in 25 miles away. I have two options to travel there. 1 by ferry which would be the actual 25 mile distance. That's not an option for me because that would just inconvenience me the customer for varies reasons. Option 2 drive all away around the puget sound a trip that would take and 1 to 1 half hours one way. That wouldn't work for obvious reasons too. So my only options are unacceptable because the inconvenience me the customer. I shouldn't be inconvenienced because your vender Asurion that Verizon pays to manage the insurance claim aspect for Verizon customers. Therefore the burden to ultimately resolve my cracked screen shouldn't solely lie on Asurion because they are just a third party paid by Verizon to manage the insurance aspects of devices that are sold my Verizon. Yes the insurance policy is between me Asurion only because Verizon choses to have Asurion manage their insurance claims. So the burden to resolve this cracked screen lies ultimately on Verizon not a paid vendor. From Verizons aspect Verizon should and can resolve this issue seeing that I've called several times complaining about the my options that I've been given to resolve me insurance claim without me being inconvenience. Now I do have another option that is to pay the 229 deductible but that is not in line with the marketing scheme that was presented by Asurion that I was guaranteed unlimited cracked screen repair with a zero deductible. The only way for me to take advantage of the promised zero deductible is the be inconvenienced. So saying all that at the end of the day it's Verizon that has not only the burden to resolve this issue because we have to agree that the customer's issues from a third party vendor should be responsible for fixing the issue. Verizon has the authority to resolve this cracked screen repair or replace within a reasonable parameters. Per the agent I spoke with today and previous customer service representatives I've been told to resolve this issue with Asurion and led to believe Asurion ultimately is responsible to resolve my cracked screen and even though Verizon pays Asurion to handle their insurance claims I can only deal with Asurion to resolve even though I've called over and over to complain that the options I'm given by Asurion to fix my cracked screen is totally unacceptable and puts me the customer inconvenienced. Verizon rather to pass the buck. Pass the issue to Asurion and for me to feel that Verizon hands are tied up an can't resolve my issue because they Verizon pays Asurion the vendor to handle insurance claims even though your customer me off Verizon isn't satisfied with being inconvenienced.