I am new to Verizon and already turned off with them not delivering their promises. I set up auto pay on phone, but some how it did not go through and have a restriction on account, and no one knows why. Spent hours on phone with them with no solution. I was promised a return call but it never happened. Bank said it did not come through. They promised free activation, but never happened. The service is very slow. So I am considering disconnecting and going back to previous provider. No senior disconnect was given either.
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