BYOD Rebate

Starting to think switching to Verizon from At&t was a mistake. I was eligible for the BYOD $500 rebate for two lines. When i track them it shows both were delivered via e-mail. Problem is i never received the e-mail. I call the rebate department and they are absolutely no help, I call customer care and same thing no help, I also received no help via social media. This is unbelievable. 

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