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Backup Assistance difficulty
klash
Newbie
‎04-19-2013 04:56 PM

My husband just purchased an iPhone 4, which is the same type of phone I have.  When he installed backup assistance, using his phone number and on a separate itunes account, it pulled all of my contacts.  He then started deleting them and they deleted off my phone as well.  I looked on the faq for backup assistant and it said it could only be on one device at a time.  How can we stop this shared contacts?

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Re: Backup Assistance difficulty
tikibar1
Super User
Super User
‎04-19-2013 05:14 PM

Your husband needs his own Backup Assistant on his own MyVerizon account.

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Re: Backup Assistance difficulty
vzw_customer_support
Customer Service Rep
‎04-22-2013 05:58 AM

Keeping up with your contacts is very important klash and I can understand how difficult it is to have yours deleted because both of you have the same device. Let's get this fixed. The information provided by tikibar1 is correct. Your husband can set up his own online backup assistance http://tiny.cc/ngswvw . Also ensure he is signing out of itunes and you're signing into to your own itunes account. Please keep us posted.

KinquanaH_VZW

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