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Backup Problems
JUABLA69
Newbie

something has happened to my ICloud app therefore my phone is no longer backing up my recent photos or contacts.  When I try to access my I Cloud app I get nothing and the same thing happens with I Tune.  Can someone help?

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Re: Backup Problems
vzw_customer_support
Customer Support

It is definitely important to keep a recent backup of your phone, JUABLA69. Let's see if we can't figure this out. What happens when you try to access the iCloud application? What error message do you receive when you try to backup?

JosephE_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Backup Problems
JUABLA69
Newbie

Nothing happens when I go to my I cloud app because it only pops up for a second and I go right back to my main screen on my phone.

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