We have always had excellent reception on our cell phones from our home. All of a sudden, a few days ago, people call but the phone never rings and goes directly to voice mail, we are cutting out during conversations, and calls are being dropped. We used to have five solid balls by the Verizon symbol, but now there are only one or two. How do I report this to Verizon so they can check the nearby towers?

FYI, but I've disabled LTE, and this appears to have addressed my issue so far. Will report back as the day goes on.

I am having the same issue as well. I noticed that ever since Verizon updated the phone where you can use your data while on a phone call, my phone calls have been horrible. Calls drop, people can hear me on the other end, something's my phone doesn't even ring and when I try to make a call, it will take a good minute to connect and start ringing. Anyone else having this issue since the upgrade?

I don't have an answer, but I'll jump in and hope for a response as I'm having similar issues. We live in a big city so there is no reason we should not have solid service.

I have tried all of that but it still drops calls, ect.. I even went to a Verizon store to have them look at it and they did a soft reboot and even changed the SIM card but still having the same issue. Honestly, ever since Verizon updated their phone system to accommodate data usage while on a call, the phone has been acting up, surely their has to be other Verizon wireless customers with the same complaint .

I am having the same issue as well. I noticed that ever since Verizon updated the phone where you can use your data while on a phone call, my phone calls have been horrible. Calls drop, people cant hear me on the other end, sometimes my phone doesn't even ring and when I try to make a call, it will take a good minute to connect and start ringing. Anyone else having this issue since the upgrade?

Same here. I upgraded from the IPhone 4 to the iPhone6 and now drop calls all the time. Hard time getting data when no wifi available either. Live in 44130 and work in 44133. People in my office have no reception issues with there carriers.

Add me to that list as well... 41042. I've been sitting at the same desk in my home office that I have been for years. Now my voice cuts out on calls. I recently traveled to Atlanta, and I did not experience these issues. This morning back from my trip, I had several repeats of "You are breaking up". I have an iPhone 6 that I recently updated to 8.4.1. I've reset the device, and I even removed my Otterbox case. This needs to get fixed as I am on conference calls all day long.

This is certainly not the experience we want you to have with us, jharo. We do care, and you should absolutely get the best service available with us. Where exactly are you experiencing slow data speeds and text messaging? (zip code) Also, which phones do you have? We can certainly do some troubleshooting to try and get thios resolved. Please share details.VanessaS_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.

All I have to day is Verizon is just as bad as Sprint. I switch almost 1 year ago from Sprint to Verizon. when i changed the Verizon rep says " you get what you pay for". Here at Verizon We have the best service all around. I say don't believe a salesman. I switched both my lines and all was good for the first couple weeks, but then i thought I still had service with Sprint dropped calls slow data speeds, and very slow text messaging. I have called tech support many times. At lease when i was with sprint they at least acted like they cared. Here with verizon they make you feel like oooooh yeaaaa!!!!! ;you on contract with us you going no where... And they will tell you there is nothing wrong with our service we show you have perfect service.... big mistake in my part. should have stayed with sprint they were 40$ cheaper a month unlimited and gave you the same bad service but there customer support was a little more supportive. they would at least credit my account to make me feel a little comfort.. Verizon says if you need to switch service they cant stop you.. I just wish i didnt feel like i was taken advantage of when i switched over.

You can add me to the list of people that all of a sudden started experiencing bad cellular reception in my house.It's horrible...instead of a iPhone, I now have an iPod in my house.Please help

Reception has been bad since the 5.0 lollipop update. They are currently working on putting out 5.1 which will hopefully resolve a lot of issues; this one included.They may have mentioned and you have tried these things but here are few options:Power device off and remove battery and sim card for a couple minutes and reinstallReset Network SettingsClear all cache and dataFactory resetDo any of you use advanced calling? VoLTE?

Bad reception all of a sudden

Accessibility Resource Center

end of navigation menu

Ask a question

3.2M Members 6,262 Members online 269K Discussions 43.9K Solutions

An Accepted Solution is available for this post.

We are terribly sorry for the trouble in your area, Ccole50. We know it's vital that you have a great reception at all times, and we are here to help. Please tell us more. Is this affecting all services? Does it happen all over town or only in certain locations?

AaronS_VZW

Add thoughts to the community

Start a new topic or ask questions in the open forum.

New conversation
Make a suggestion
Just for fun

Discussions

Mobile

5G / LTE Home Internet

Fios

Accessories

Entertainment

Level Up

Help

Tutorials

Archives

Add thoughts to the community

Browse discussions within categories