I’m a new Verizon customer and I have been having major issues. First I upgraded my phone to an iPhone 13 mini and Verizon sent me 2 iPhone 13 minis and charged me for both. Also my trade in that they said would be worth $550 Verizon said they never received although I have an email from Verizon confirming they received it and a Ups tracking saying it was delivered. I’m paying roughly $200 a month and I call and each month they say well your bill is your bill and we can’t change it but we will fix it next month… 3 months in and not fixed. Finally I know Verizon is struggling lately and I know the customer service is lacking but overcharging customers and keeping there money isn’t right. I’ve exhausted all options and need help before I go and submit this to the attorney general’s office.
I know exactly how you feel. They told me that my trade-in was worth $800. I took the bait and discovered that it was only worth $400...even though I switched carriers from AT&T. Now I have a device payment and I was never awarded the new customer promotion. Soon, I too will be contacting the state attorney. There is an ugly pattern going on here that is worth warning new customers. Good luck.