Hi! I am from Ukraine and I bought a used iPhone 15. It's a eSim version so I didn't manage to check if it was fully working at the post office as the iCloud was clean. The phone appeared to be Verizon locked and blacklisted (reportedly stolen). What do I do next? Can I send the phone back to the rightful owner? Please let me know how I can do that.
Happy Monday! We know how crucial it is to manage your device status. We encourage you to contact the seller for return, exchange, refund options.
Feel free to check out our Unlock Policy: https://www.verizon.com/about/consumer-safety/device-unlocking-policy.
Verizon wishes you the best of luck.
~Gilbert
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