One hour after discontinuing my pre paid service with Verizon, they blacklisted my iPhone. I originally purchased this phone directly from Apple, as evidenced by the receipt attached to this post. A month ago, I initiated a claim, assigned case number *****. Over the past month, I've made several daily attempts to contact the agent handling my case, Cynthia, by leaving multiple voicemails and emails at ***** Ext. *****, but I haven't received any response. When I tried to reopen this claim with the Better Business Bureau, I was informed by the AI agent that my case had been dropped. I opened another claim CASE ***** and was assigned another agent called Celeste who never even responded to any of my emails. This situation is extremely frustrating. I've filed additional claims with the Federal Trade Commission and the Consumer Financial Protection Bureau. It seems Verizon is deliberately frustrating me for leaving their service. My phone has been without service for a month now.
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