Block all text messages sent from email not saving

[MaconBacon01]

I receive over 100 email to text messages a day and need this to be blocked but the feature does not save. I click both check boxes and hit save but if I refresh the page they are both disabled again.

Located here: Account -> My Plan -> Blocks -> Block Services -> Emails & Domains -> Message blocking preferences

Message blocking preferences

Block all text messages sent from the web.

Block all text messages sent from email.

I have spoken to a chat representative two days ago and they said a ticket would be opened but I have not heard anything from them and the spam messages are relentless.  The representative said the feature would not save for them either so it does seem to be broken. I am submitting a request here so I can track the progress.

Thanks!

[vzw_customer_support]

We're sorry to hear about those text message spam messages you're receiving. We'd be happy to take a look at the ticket. We'll send you a Private Note so we can gather more details.

~Jesse

[MaconBacon01 · Accepted solution]

Seems like the new feature released on August 29th 2023 successfully blocks the spam. The check boxes on the block section are still blank but testing email-to-text throws back and undeliverable email.

Text the word OFF to 4040.

https://www.verizon.com/about/account-security/email-to-text-faqs