Hey there, Jessica! Verizon's phones are set up to automatically unlock once they've been active on our Network for at least 60 days. If, after that, they still aren't unlocked, we would want to look into the account it was active on, and see why it didn't unlock, and if it can be manually unlocked! *Matthew
hello matthew, thank you for the fast reply. no it did not unlock automatically. so we don’t know what to do now. can you check the account/device? thank you
Hi there! Thanks for reaching out to Verizon Social Media. My name is Apollo, your Verizon account expert. Always happy to help any way I can. jessica8433, please contact us through Facebook or Twitter, for a personal assistance.