I have been a customer for 20 yrs
On dec 11, i added a line and ordered a I phone 12 bogo, i ordered it to be store pickup, but after I ordered I was informed one of the new phones would come fed ex the other we could pick up, so we picked up the first one.
Hr after I made the initial order I realized my address was wrong so I fixed it, it was an old address, but since I ordered them to be both picked up, I didn’t double check, anyways i informed Verizon within an hr and they updated the correct address, that was Friday night, so that Tuesday it still comes to the wrong address, contacted fed ex, they said it had to go back to Verizon, contacted Verizon via chat because I couldn’t get a live person on the phone, Andrew on the chat says contact the delivery boy his exact words, I said that’s impossible, that would be something that Verizon would have to do, so I say forget it, after hrs of no progress being made one way or another so I call again and after 40mins of holding and an 30 mins of conversation Erik Says he got me covered , my concern was I don’t want forfeit the bogo promo because the phone went to wrong address even after I updated and received reference number stating such, so I ask for documentation stating that I will receive the promo, he says he will send a text and he Says no worries your covered, when I get the text after I hang up, it says Verizon will review the said promo, review? That doesn’t give me much confidence, I wouldn’t have ordered the second line and new phone if it wasn’t for the promo
I hope Verizon honors said promo
There's a difference between address updated and shipping address in the order updated. If just the former was done, it's still going to ship to the old address.
Don't let Fedex bully you / try to take blame off themselves, either. If you're able to contact them and they won't give up your package, escalate. Verizon requires all packages to be signed for and mail carriers still drop packages off to get stolen. If they aren't going to follow rules, the least they can do is verify your ID and give you what you paid for.
Rguz11, it seems like this order has had its series of challenges. However, if you do not get the correct BOGO promotion applied on your bill, we can get it added by doing a Promo Correction Ticket. As long as both phones were originally ordered within the promotion period, then we can get it applied. Did you already receive your second phone? - ErichC_VZW?
Thank you for your response, I haven’t received it yet, but it’s on it’s way, should be here Monday.
Thank you for keeping us updated. After you have received and activated both devices, please let us know so that we can continue.
This is the 8th time I have had to contact Verizon, I don’t have time to keep revisiting these issues,
1) I paid taxes 214.662.7843 twice, i am owed 82 dollars,
2.) where is that 33 dollar credit on the bogo I phone 12, it’s been 3 payments made, the last time I called the next bill was 60 bucks and it was correct, then I noticed it’s changed to 179, 115 dollars needs to be deducted from this current bill due in 2-5-21
Rguz11, having an accurate bill is a must when you look at the PDF for your bill, are you not seeing the credits display? If not, we would be happy to take a closer look! Please send a Private Note so we can access your account and take a closer look.