Brand new 5c locked

[dawn1205]

I just turned on my new 5c. I plugged it into my iMac with iTunes running & I got an alert through iTunes about my phone. When I picked up the phone it was at the "slide to unlock" screen & when I slid it, it asked for the 4 digit pass code which I've hadn't set up yet. I can't unlock it & it hasn't been on for more than an hour! Help!

[Big_D_Docking_Dude]

I think it might be the last four digits of your phone number. Don't quote me on that though.

[#3]

http://support.apple.com/kb/ht5014

Or for a locked device be it iPhone or iPad or iPhone read the solutions here.

https://discussions.apple.com/thread/4598741

Good Luck

[vzw_customer_support · Accepted solution]

Hi dawn1205,

Congrats on your new iPhone 5c! Let's get your phone unlocked for you. When you plugged your phone into your iMac did your phone restore from a back up you had saved? If so, this may be the reason it is asking for a passcode? Keep us posted.

Thanks, BobbyS_VZW
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