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Every time I try to activate cellular on my new watch I get the error below. Never had an issues connecting phones or watches in the past. Anyone having similar issues? Clearly a Verizon issue and not with Apple. Happens behind their login.
Something went wrong.
Solved! Go to Correct Answer
We get it, activations can be challenging at times and cause frustration. Let's start with this iWatch activation guide. Apple Watch - Set Up Cellular Service: https://www.verizon.com/support/knowledge-base-215386/
Let us know if you have further questions and/or need assistance.
-Deb
We are sorry for the issues you're having with your account solinym. We will send you a private message to try and further assist.
~Ivone
Also, this part is Apple's fault, but if the browser hangs in a JS loop, the entire watch app needs to be killed and restarted to be able to re-enter the cellular setup section. Otherwise the menu entry to spawn the webkit browser just won't work, because one is already running I guess.
Just following up that after it forced a password reset - which jumped from the WebKit captive browser to the MyVerizon app - I was actually able to log in. So, that's an option. Perhaps the 2FA webhooks were just slow today because someone was DDoSing them.
Been on the phone for over 10 hours in 2 days. Talked with multiple agents. They cannot get our Series 11 or Ultra 3 to connect to cellular. We have reset the watches a million times, with WiFi, without and everything has been tested. My only logical explanation is something with Verizon Switch. I’ve requested an engineer at least 20 times and they refuse. I’m not dumb, I know this is a Verizon issue. If they don’t fix it by tomorrow we’re cancelling both, getting fees waived and probably switching to At&T anyone else experiencing the same issues.
cellular in app:
error code: Not in Use: Verizon
We want to make sure you are able to activate your watches, please look out for a private message!
-Luis
BEEN CHATTING AGAIN TONIGHT FOR TWO HOURS WITH JOSH AND HE HASNT RESPONDED TO MY TEXT IN 2 HOURS. He has solved NOTHING! Awful customer service. I’ve been saying hello for an hour through chat. Don’t CHAT WITH JOSH!
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