Buy an iphone 14 get airpods, tablet, watch free
Maddenman8815
Enthusiast - Level 2

Hello. Recently in December my mother in law has bought the promo where you get the iPhone 14 on trade or outright and get the iPad 10th Gen, and watch SE  for free, but also there was a bonus offer for the air pods where if you got the deal they would send you a visa gift card code in your email up to 8 weeks later. 

 

It's now 9/10 weeks and no code. And verizons telling her that she had to purchase them at the time of the phone and they would reimburse. 

 

They got the deal in store and thebstore is saying exactly what I said they send a visa gift card 8 weeks later for it.  Basically we're getting the run around. We just want the visa card for the airpods like the store told them they would get. I mean last I checked the stores know what they're doing. So if a Verizon team member could help that's be awesome.  

 

  • Or if you know anything about this promo and got it yourself and have some insight that'd be great.
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Re: Buy an iphone 14 get airpods, tablet, watch free
vzw_customer_support
Customer Service Rep

Maddenman8815, thanks so much for reaching out to us about this here. I totally understand the concern, and I am happy to help. Please respond to this Private Note, so I can assist you better. -Dia

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Re: Buy an iphone 14 get airpods, tablet, watch free
Maddenman8815
Enthusiast - Level 2

Hello, I'm here. Just wanted to know how we go about this? They purchased the phone and tablet and watch December 15th. So that would be Over eight weeks now. What do we do? The store says we are supposed ti get a code in our email for it because we got that promo deal. I am a account manager too

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Re: Buy an iphone 14 get airpods, tablet, watch free
vzw_customer_support
Customer Service Rep

Hello! We would be more than happy to assist! Please send us a Direct Message. 

*Leyla

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