The Call Filter app on my IPhone 14 cannot be authenticated. My number is displayed in the Call Filter app, but when u select “Get Started” a long delay with a spinning hour glass is displayed but eventually ends with a banner denoting “Cannot authenticate this device. Please try again later…”
We're sorry to read about the issue with the Call Filter app on your device. Is your device on the latest update? ~Peter
Yes. All updates are current. I simply cancelled the service because I could not get past authentication.
So this makes at least four people reporting it now that I can see on the forums.
Hello, JoeGoAirforce. Thank you so much for this info as it does help. I have sent you a Private Message to proceed.
-Natasha
We are here and ready for support, If you prefer, there are other support channels. We look forward to assisting you. https://www.verizon.com/support/contact-us/#mobile
-Natasha
I have been having the same problem with my new iPhone 15. Can someone help me fix this?
@EmmaReiss wrote: I have been having the same problem with my n ew iPhone 15. Can someone help me fix this?
EmmaReiss, We understand how important it is to be able to use your Call Filter service and we are here to help. Can you confirm for us, is your new device on the most recent software version and is the Call Filter app on the most recent version of the app? Were you using this app on a prior device? If so, did you have any issues on your previous device with authentication?
-Andi
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