When glancing over the call and text history I noticed whenever my husband calls me his number will call his own line that very minute on many occasions. Can anyone help me out as to why I’m seeing this?
This call log concern is specific to an individual account, so we will need to verify the account via Private Message to fully resolve the concern. Please contact us if you still need support.
I don't really know either. Does your husband have 2 SIM cards or eSIMs on his phone, and it happens if the secondary number is being used to call you?
------------- I'm not a Verizon employee, just another customer trying to help.
To tell you the truth I don’t know if he has a second number. When asked for the password to “his” acccount I got the logs instead and seen this. There’s a past here and that’s the reason for my curiosity.
I’m seeing this on my husband’s as well and have been trying to get Verizon to explain it to me, but haven’t had any luck yet so I’m hoping you will get some answers because it’s so frustrating and confusing.
When using a dual SIM set up, calls are only made from one number at a given time. The users of the phone would set their preference as to which number is making the call.
We'll send you a Private Note were we can discuss your concerns in more detail. -James
This call log concern is specific to an individual account, so we will need to verify the account via Private Message to fully resolve the concern. Please contact us if you still need support.
