Can't Receive Calls But Can Make Calls & Send Texts iPhone 14

[DaveInMBFL]

I recently ported my T-Mobile account to Verizon. My wife's iPhone 14 Pro Max can make calls, send/receive Text messages and all other functions work. I have searched and verified all iPhone setting are correct and not interfering with receiving calls. My wife is in the medical profession and I really need to get this resolved.

Regards

[vzw_customer_support]

We are here to assist you with your phone inquiry! Please send us a Private Note.

*Bri

[thejacksnyder]

I am having the same issue as the user you replied to, I recently transferred service from AT&T but since activating the new phone I haven't been able to receive calls/voicemails or SMS.  I am afraid the new account wasn't synced properly to transfer service, is there any way you could help me with this issue?  

The phone can still make outgoing calls & text, and still receives iMessage texts, but incoming SMS and phone calls do not go through.  When I turn on the old phone I transferred from, it still functions on AT&T's network, which doesn't seem right if the number was transferred over.  

Thank you so much for your assistance 🙂

[vzw_customer_support]

I’m saddened you’ve been having trouble with getting calls and texts thejacksnyder. We’ve sent a Private Note so that we can assist further.

-John