Can't call cellphone from my landline
JohnR777
Newbie

Verizon swapped my SIM but I still can't call my cellphone from my home landline. Worried there may be others who can't call me. Any ideas? New phone needed?

 

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jav6
Champion - Level 3

Have you opened a ticket with your home landline service provider?  Maybe your cellphone number isn't being routed properly from their network.

...Just another VZW customer...trying to offer some assistance...
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vzw_customer_support
Customer Service Rep

Hello JohnR777! We are sorry to read that you're having trouble calling your cell phone from your landline. We know it's vital that your cell phone is ready to receive calls from all numbers, and we would love to help. Please tell us more. Are you getting an error message? Can you call your landline from your cell phone?

 

AaronS_VZW

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jav6
Champion - Level 3

@vzw_customer_support@aarons_vzw  Why don't you have your technical support group dial the cell phone number from one of your desk phones to see if you can replicate the issue and hear any error message?  Basic troubleshooting.

...Just another VZW customer...trying to offer some assistance...
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