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Can’t finalize Apple Arcade

Boymom918
Newbie
‎06-11-2023 03:51 PM

IMG_3923.jpeg

 everytime I try to enroll I have this problem; I’ve tried on the app and the web. I’ve spoke with agents and created tickets! What’s the problem? 

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vzw_customer_support
Customer Service Rep
‎06-13-2023 03:54 PM

Thank you for the screenshot. Have you already accepted the terms and conditions to enroll in the promotion? 

~Ivone

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Boymom918
Newbie
In response to vzw_customer_support
‎06-13-2023 07:17 PM

Yes! Every time I accept the terms and conditions that orange box pops up! 

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vzw_customer_support
Customer Service Rep
In response to Boymom918
‎06-16-2023 05:37 AM

THank you for this update. We want to get this fixed. We've sent a private note. ~Peter

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vzw_customer_support
Customer Service Rep
‎06-14-2023 05:20 AM

Hey there, Boymom918. Just checking in with you in case you still need our help. Do you receive this error message even after checking off and accepting the terms and agreements? 

~Izzy

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Boymom918
Newbie
In response to vzw_customer_support
‎06-14-2023 10:10 AM

It’s happening after I select the terms and conditions. Right after I select the terms & conditions and select the enroll button the bright orange box pops up.

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