Can't set up personal hotspot 6S+ The Verizon Plan
Judithdrive
Newbie

Settings->Cellular->"Set Up Personal Hotspot" takes me to a web page that says nothing about Personal Hotspots. How do I set up a Personal Hotspot?

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  • Apple

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7 Replies
kaebfly
Champion - Level 3

When you open Personal Hotspot do you have the option of turning it on and seeing the wifi password?

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Judithdrive
Newbie

No, in Cellular->Settings there is only "Set Up Personal Hotspot", which brings up a dialog box with "To enable Personal Hotspot on this account, visit https://mobile.vzw.com/hybridClient/mvm/hotspot". It gives options for "Cancel" and "Go to Website". The latter option goes to a website that doesn't give any option to set up a personal hotspot.

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Salisbury
Specialist - Level 2

  Hi Judithdrive, I don't use personal hotspot myself but perhaps the steps in this article may be of some help. Also notice in the article it uses lots of data.

How to set up your iPhone as a Wi-Fi mobile hotspot (iOS 9 tutorial)

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camoguard
Newbie

I have the same problem as the original poster.  These links to guides don't help because the guides show an option to turn hotspots on or off.  My phone sends me to https://mobile.vzw.com/hybridClient/mvm/hotspot which doesn't help me out at all.

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jeneller_vzw
Verizon Employee
camoguard,

We want to make sure have access to all the features you need. I’ve sent you a private message here in the forum. Please check your inbox at https://community.verizonwireless.com/inbox to discuss further details about your concern.

JenelleR_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Stfm
Newbie

I have the same issue.  Just subscribed, and usually there's a button in my iphone where I can just choose personal hotspot.  now this is the case:

>>In Cellular->Settings there is only "Set Up Personal Hotspot", which brings up a dialog box with "To enable Personal Hotspot on this account, visit https://mobile.vzw.com/hybridClient/mvm/hotspot". It gives options for "Cancel" and "Go to Website". The latter option goes to a website that doesn't give any option to set up a personal hotspot.

And the web address isn't working, takes me (on multiple devices) to an html jargon page.

Please help, I switched to Verizon to use this feature.

—Stefem

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vzw_customer_support
Customer Service Rep

We appreciate you choosing us as your new carrier and want to be sure your hotspot is working the way it should Stfm. Please reply to my private message so we can further assist.

RashadM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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