Can't view current usage
Enthusiast - Level 1

All of a sudden I can't view current usage for minutes or messages for the 2 lines on my plan. It changed from one day to the next.  For years I've been able to see calls and messages in real time.  Now the website shows 0 minutes, 0 messages for both lines for the entire current billing cycle.  I can only access the info once it's been billed, but not for the unbilled cycle.  I'm using the website on a Mac desktop.  I tried getting support from Chat and the rep couldn't solve the issue.

Re: Can't view current usage
Customer Service Rep

Thank you for reaching out with your concerns. We understand the importance of being able to view your usage real time. When did this change occur?