Hello, I cancelled a pre-order as I was more interested in another model of the phone and it said I would not be charged for this order. I also cancelled the pending trade-in but it said I would be charged $100 on my bill. I'm hoping this is not the case, also now the upgrade option for the phone has greyed out.
The upgrade button is no longer greyed out, but I am still worried about the cancelled trade in $100 charge?
We understand your concern and would like to assist. I'll be sending you a Private Note, plase reply to it, so we can get started.
~Maria
I am having the same issue on my account and the assistant I pmโed with was incredibly unhelpful and didnโt understand this was exactly the issue Iโm dealing with. Please help.
janismwbuelow We're sorry to read about the situation with upgrading your device. We're here to help. We'll be sending a private note. ~Peter
I am having the same issue on my account
here is what i found a way, your concern about the pending trade-in charge. Cancelling a pre-order should not result in any charges, and the upgrade option should still be available. I recommend contacting the company's customer support to clarify the situation and ensure the pending charge is removed. They can also help you with the upgrade option issue.
We definitely want to make sure that you are properly informed about the status of your order and line availability to process a new order. We will be glad to help. We sent a Private Note to assist you.~Geo
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