- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I always have been able to view current usage and I can't view current usage for minutes or messages anymore. This started a couple weeks ago. I've been able to see calls and messages in real time. Now the website shows 0 minutes, 0 messages for both lines for the entire current billing cycle. I can only access the info once the previous monthly statement has been released but not for the current usage. I have tried to sign in on Google Chrome, my iPad, my MacBook, and my Verizon app. I have also tried to get support from Verizon through the chat option and they were unable to help me or solve this problem. Why is this happening?
Solved! Go to Correct Answer
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello, Kcobrien.
We’ve identified an issue where customers are unable to view their usage details through My Verizon. Our teams are aware of this issue and are working to resolve it as quickly as possible.
In the meantime, customers may have the ability to track data usage on their devices.
- Google: Settings > Network & Internet > SIMs >App data usage
- Samsung: Settings > Connections > Data Usage > Mobile data usage
- Apple: Settings > Cellular > Scroll down to Apps and view usage by App.
Please note that the data usage you see on your device might not align with your billing cycle. However, you can reset your usage statistics now to start tracking from this point on.
Call history for each mobile line on the account will also be printed on the monthly billing statement. We apologize for the inconvenience, and sincerely appreciate your understanding.
-Natasha
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello, Mjansen. Help is here as we know how important it is to manage your account. Just to confirm, are you logging in as the account owner?
-Natasha
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have same issue and I am the account owner. You use to be able to access phone and text messages within the current usage page showing incoming and outcoming calls, time and duration. Now you can't click on to see.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello Saruno, thank you for reaching out to us. We're sorry you're having these issues with your usage details. When was the last time you were able to view the details? This link should give you additional details. If you click on the My Usage button it should direct you to your My Verizon account and provide you with all the details: https://www.verizon.com/onesearch/search?q=Usage%20Details&lid=sayt&sayt=usage%20details*
~Ivone
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
its been 3 weeks or so that I have not been able to see current usage. This screenshot is the oage I would click on to see current talk and text. Doesn't matter which phone on the account. I hope this helps.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thank you for these details. Please tell us, are all apps up to date? Is your device's software current? ~Geo
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Yes, Yes and Yes. I still haven't been able to see it now for a month
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Got it, thanks for that confirmation. So we can better assist, we will be reaching out via Private Message.
-Lauren
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I am having the same problem. Everything is current and up to date. What is the resolution?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have been having the same issue for the past few days.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello, Kcobrien.
We’ve identified an issue where customers are unable to view their usage details through My Verizon. Our teams are aware of this issue and are working to resolve it as quickly as possible.
In the meantime, customers may have the ability to track data usage on their devices.
- Google: Settings > Network & Internet > SIMs >App data usage
- Samsung: Settings > Connections > Data Usage > Mobile data usage
- Apple: Settings > Cellular > Scroll down to Apps and view usage by App.
Please note that the data usage you see on your device might not align with your billing cycle. However, you can reset your usage statistics now to start tracking from this point on.
Call history for each mobile line on the account will also be printed on the monthly billing statement. We apologize for the inconvenience, and sincerely appreciate your understanding.
-Natasha
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I’m ready to switch too. This is such an inconvenience and the fact that it’s taking so long for a fix is a little worrisome.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I'm the account holder and am experiencing the same issue on the computer and the app. I cannot view either of the two lines on my account. Both are iphones and this issue just started last night. I also ensured that the app was updated. Any ideas?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
We're here to help with your concern. Do you get any message or error when trying to view the usage? ~Peter
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I’m having the same problem trying to access the current usage details. I’m the account owner and tried using a laptop computer, iPhone and iPad. The only information I can see is the account overview of the current minutes and messages but not the current usage details. I was on the line with customer service for an hour. The CS agent was wonderful, but we couldn’t find a solution. Hope you resolve this soon.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Zi3,
We’ve identified an issue where customers are unable to view their usage details through My Verizon. Our teams are aware of this issue and are working to resolve it as quickly as possible.
In the meantime, customers may have the ability to track data usage on their devices.
Google: Settings>>Network & Internet>>SIMs>>App data usage
Samsung: Settings>>Connections>>Data Usage>>Mobile data usage
Apple: Settings>>Cellular>>Scroll down to Apps and view usage by App.
Please note that the data usage you see on your device might not align with your billing cycle. However, you can reset your usage statistics now to start tracking from this point on.
Call history for each mobile line on the account will also be printed on the monthly billing statement.
We apologize for the inconvenience, and sincerely appreciate your understanding.
-Natasha
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I still can’t see usage in real time. When is the fix coming? Also my last bill only shows usage for minutes the text message usage is unavailable. Need resolution asap!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
This is not the solution! It's insulting for Verizon to keep putting out the same responses. Fix the problem!!!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Saruno, first thank you for 20+ years with Verizon. That is a long relationship. We do understand beingable to view current usage is important to you. And we will take each report of issues around viewing data as a priority to find options. Do you have time to work with us today? Pleas repl to the private messge that will follow to work with account specific details.
-Deb
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I am currently having the same issue. Did it ever get resolved?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
We're sorry to read that you're having issues with viewing usage. Are you using our site or app? ~Peter

