I have an older grandfathered Verizon plan. It was nowhere advertised that I would not be able to use the LTE Apple Watch with it, which I received yesterday. After several hours on the phone with about 5 different people at Verizon, I was told that numbershare would not work with my watch. I was not provided an alternative solution. Can someone help?
These issues are all caused by Verizon not training their employees and they had no idea how to connect the watch. I too was told twice - once in the Verizon store and once phone customer support - that the watch does not work with Verizon. And I was also told it was the SIM. I first went to the Verizon store. They sent me to the Apple Store (City Mac). They told me to contact customer support by phone. 3 days later and over 4 hours on the phone my watch finally connects to Verizon. The issue was the watch did not connect to Verizon database because it requires 2 numbers. The IMED and phone number. The watch does not create a phone number. They finally added a line to my account and I could connect to Verizon database. They then told me to go online to connect to my iPhone number. This of course did not work. Another phone call and Verizon had done this for me. Apple knows about these issues with Verizon. My Apple rep insisted on staying on the line with me when talking to Verizon so everything could be recorded on their side. ATT is not having these issues as far as I know. Please everyone contact the BBB. We should not have had to pay a connection fee when they were the ones causing all of these problems. My watch finally works, but I am thinking about changing to ATT when the new iPhone X comes out. Verizon's insurance plan sucks. Get AppleCare instead.
Are you on the grandfathered plan?
LINBUR3, your experience is very important to us, and we'd never want to see you go because of this Apple Watch activation issue. We're sorry that you had such challenges in this process, and appreciate the feedback. How can we turn this experience around? What issues are you having with your insurance?
JoelR_VZW
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Verizon needs to get on the ball here. Clearly they do not know what is wrong and are not fixing it. So I cannot use my watch as intended. I've several friends on other carriers and they are working on it with no problems.
Same issues- my ”plan is incompatible” and before sprmankalel jumps on again, we got it, plan wasn’t meant for multiple devices; but where was the customer education on that? I actually called to verify my compatibility PRIOR to my purchase and was told I would not have a problem. Guess what, now I have a problem. And their resolu is for me to change my plan to now have multiple devices share less data than I am currently paying for; “but don’t worry they have unlimited ava on a lesser network”. If I wanted a lesser network I wouldn’t have spent the last 20 years being an unwavering Verizon customer paying more than your competitors. I’ve been loyal to you, now it’s time to repay the favor, Verizon.
Verizon doesn't have to advertise any specific device as working or not working with certain plans.
How much is Verizon paying you to be their bulldog sprmankalel?
I gladly point out the truth for free. Consider it my gift to you.
I’m dealing with the same issue. I’ve read other places that some people have got it to work with their grandfathered plans. However, some of those threads were AT&T people chiming in. But it is sad that AT&T will allow their customers to use their watches on their grandfathered unlimited plans...but Verizon won’t.
Terrible Customer Service Regarding the IWatch 3 activation , Verizon has not trained their employees to resolve the issues . They love to refer you to download a Technical Assistant App , [Removed]?
inappropriate content removed as required by the Verizon Wireless Terms of Service
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I have the exact same issue. Cannot activate Watch 3 or add to my plan. What is going on?
s_carr where did you purchase your watch? Are you getting any type of error message? Please share some additional details.
ErinW_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I'm in the same boat.... 20+ yr Verizon old unlimited plan.... not changing, have protected this for many years I guess we are out on the sharing..... stay strong never give up there are not many of us left......
Called Verizon yesterday 10/10/18 to verify I would be able to add the Apple Watch 4 to my current grandfathered plan before my purchase. They said yes but they tend to discourage adding more then 5 devices to these old plans as it becomes more cost affective to move to a new plan. Fast forward to today 10/11/2018 excited about the device purchase and attempt to add to my plan to share a number. I'm told no that will not work without upgrading plans but I could Save $ with the new plan. Spent the last two hours slicing and dicing our data usage numbers and not upgrade plan makes sense for us. Returning the Apple 4 watch today back to Apple and keeping my Series 2 version - way to go Verizon treating a 20 + year corporate customer.
jcole981 Your loyalty for over twenty years means the world to us. We sent you a PM, to provide you with additional information.
MariaV_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
A year later after the start of this thread and Verizon is still telling people that the watch can be activated with "no problem at all, I've been working with Verizon in tech since beginning of time and I know what I'm talking about" when you call them to make sure it's possible to connect it to the Nationwide Unlimited plan, PRIOR making the purchase--several times. Most people who are on this old plans are not stupid--they're aware of complications and limitations, and they call before making money-affecting amendments to their accounts. "We'll look into who said what to whom" means absolutely ZERO to the a long-time customer. The problem is the management, not the non-management personnel attending the customer support lines.
Received the watch today and I'm now being told that it cannot be connected to the Nationwide Unlimited plan.
What is the purpose of telling people that they can, in fact, connect their Apple Watch 4 to their grandfathered plans, especially when complains such as this exist? Sounds like bait/switch--which is pretty much a scam.
Convince me that I'm wrong regarding anything I just typed up.
How's AT&T, T-Mobile, Sprint reception in far rural areas?
Just to add to this,
1. On their Numbershare website it clearly states that people with older plans may need a Connected Data Plan. If you go there it states (para one bullet point 3) that this is for the use of people with older plans such as Nationwide.
2. I went through everythiing wasted I do not want to count the number of hours, however it always ended up in that they need to create a new number for the watch and the system would not allow them to do that on the plan available.
3. Just to be very clear it stipulates that this is the exact circumstance this situation should be applied in. Has anyone else had this issue?
Start a new topic or ask questions in the open forum.
