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Cannot receive calls or texts
RedbeardShaw
Newbie
‎04-29-2014 06:41 PM

I just ported over from Virgin mobile with an iPhone 4s.  Now i got the 5s from Verizon and i cannot receive texts or calls.  I can send texts and make calls but all calls go straight to a different prerecorded voicemail.  How do i fix this?

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Re: Cannot receive calls or texts
vzw_customer_support
Customer Service Rep
‎05-01-2014 03:47 PM

RedbeardShaw,

I am glad to see that you made the move over to Team VZW. We definitely want you to have a great start to your tenure with us. Do you know what the recorded message states when someone tries to call you? What kind of signal are you getting? Can you trying sending a text message to yourself and see if you receive it. Keep us updated on this so we can look into options of resolution.

Thank you,

TonyG_VZW
Follow us on Twitter @VZWSupport

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