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Cannot receive calls or texts

I just ported over from Virgin mobile with an iPhone 4s.  Now i got the 5s from Verizon and i cannot receive texts or calls.  I can send texts and make calls but all calls go straight to a different prerecorded voicemail.  How do i fix this?

Labels (2)
Re: Cannot receive calls or texts
Customer Service Rep


I am glad to see that you made the move over to Team VZW. We definitely want you to have a great start to your tenure with us. Do you know what the recorded message states when someone tries to call you? What kind of signal are you getting? Can you trying sending a text message to yourself and see if you receive it. Keep us updated on this so we can look into options of resolution.

Thank you,

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