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Change Trade-In IMEI

I submitted for a promotional Trade-In with my iPhone 12 mini white 128GB that gets me $700 promotional trade-in. The back was cracked & apple had to replace it, that changed only the IMEI.  How can I update the IMEI for my trade-in before I send it? I don't want to lose any promotional value.


I've tried calling in, but keep getting hung up or agents not able to fix it. They just refer me to a new person.

#iphone12mini #tradein #iphone13mini @Vzsupport 

Re: Change Trade-In IMEI
Customer Service Rep

Hi! Glad to hear you got a new phone. Since the IMEI of your trade-in device has changed, please re-submit your trade-in request using the new IMEI. -Lorenzo