So I was on a grandfathered phone plan with limited data plan. I called and struck a deal with one of the representatives on a chat window (which I took screenshots of the entire conversation) where they told me I could get as a loyal customer of 20+ years, the unlimited plus plan for $140 INCLUDING taxes and fees. Then when I logged into my account it showed they are charging me the full price. On a subsequent chat, the next person I chatted with said it was a 'misunderstanding'. NO, it was flat out deceptive. So now I have lost my grandfathered plan and now they are charging me $180 a month instead of the $140 I was promised. Customer loyalty means nothing when they bait and switch on you. I am ready to jump ship because I do not appreciate being lied to and taken advantage of.
I’m saddened you’ve been having trouble. We’ve sent a Private Note so that we can assist further.
-John
So the offer is go to 'autopay' to reduce my bill or try to get my old plan back BUT no guarantee of all the discounts I was getting. WOW what an offer. I can see Verizon does not care.
We might be close to a resolution. I will know after Monday.
Start a new topic or ask questions in the open forum.
