Child phone not receiving text invitation to pair with Smart Family

I am trying to set up Smart Family, and when I request the invitation to be sent to my son’s phone, he do net get the text. Is there a way to do this  a different way. I had tried sever times. Restarted his phone. Tried downloading the Child/Companion app. I need to pair his phone with mine.  Thanks!

1 Reply
Customer Service Rep

Making sure you can get Smart Family set up for your family is important, Las4. My kids are too small still to need this, but I also plan to use this when they are older, and I would be frustrated if I was having some trouble getting it set up. What make/model devices are we trying to send the invite too? What plan is the child phone on with Verizon (Just Kids, Mix & Match Unlimited, My Plan, etc.)?