Conflicting Trade in Status
Parathath1
Enthusiast - Level 1

I traded 4 devices to Verizon and sent all 4  devices together in the same box received from Verizon and as instructed under one tracking number.

They received the package and the status of 3 devices updated as received and assessed. The status of 4th device still shows Not received. 

Multiple Chats with live agents confirmed that 4th device also received. But the account status never updated and asking me to return the device soon or will loose the trade in credit of $1,000.

Really concerned about loosing this trade in credit. 

 

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Re: Conflicting Trade in Status
vzw_customer_support
Customer Service Rep

Thank you for reaching out to us here at Verizon.. Please private message us for further assistance.

*Mabell

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